Appointment System

Consultations with the doctor or nurse are by appointment. Please try to plan ahead where possible. You can request a face to face, telephone or video consultation. Please ensure you specify which when you call the surgery.

A number of appointments may be booked in advance up to 3 months ahead. Others are booked on the day. Please call or telephone between 08:00 & 18.30 for an appointment  Please make a separate appointment for each person to be seen. 


In cases of serious illness, there is always a doctor on duty. A telephone answering service may intercept your call and give you the number of the duty doctor.


Practice Nurses

In a number of cases it might be worth considering an appointment with the Practice nurse rather than the doctor. The Practice nurse is qualified to deal with many conditions and you may be seen more quickly.

Telephone Advice

If you feel you need to seek the advice of a doctor or nurse, telephone consultations are available.

Enhanced Access

Cranes Park Road Surgery is part of Birmingham Smart Care Federation who are now offering Enhanced Access during the evenings and weekends. This is available to all of our patient and are pre-bookable appointments only. 

Appointments will be held at the following hubs:

Greet Primary Care Centre, 50 Percy Road, Greet, Birmingham B11 3ND

Opening Times

Monday to Friday         18.30 - 20.00

Saturday & Sunday      09.00 - 13.00

ACE Druids Heath Surgery, 27 Pound Road, Druids Heath, Birmingham, B14 5SB.

Opening Times

Saturday & Sunday      09.00 - 13.00

To book an Extended Hours appointment, please contact the surgery on 0121 743 2018. Please note, this does not effect your normal appointments during normal surgery hours of 08:00 to 18:30.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. The GP will only visit you at home if she thinks that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule a house call.

You can also be visited at home by a District Nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancelling or changing an appointment

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click here for more information about Out-of-Hours services

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Travel vaccinations

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice