Please note, the Prescription Hub (POD) which you will routinely order your repeat medication from will be closed during the following times.

Wednesday 11th December: The hub will close at 12:00pm due to a team event taking place in the afternoon. A telephone message will be on the hub line to make patients aware, practices are advised to take prescription requests via reception during this time.

Christmas Period: The hub will close at 12:00pm on Tuesday 24th December (Christmas Eve). It will re-open at 8:00am on Friday 27th December.

New Year: The hub will be closed on Wednesday 1st January 2025 (New Year’s Day). Normal hours will resume on Thursday 2nd January 2025.

Cranes Park Road Surgery operate a Prescription Ordering Direct (POD for short) service in conjunction with Smartcare Primary Care Network, a convenient way to order your repeat prescriptions. The surgery DOES NOT accept written, emailed requests or verbal requests phoned through to the normal surgery number.

ALL repeat prescriptions should be through the POD on 0121 203 0333. You can still order your repeat medication through the online applications however. Please ensure you specify your nominated pharmacy so that your prescription can be sent safely and efficiently electronically to them.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.