Cranes Park Road Surgery operate a Prescription Ordering Direct (POD for short) service in conjunction with Smartcare Primary Care Network, a convenient way to order your repeat prescriptions. The surgery DOES NOT accept written, emailed requests or verbal requests phoned through to the normal surgery number.

ALL repeat prescriptions should be through the POD on 0121 203 0333. You can still order your repeat medication through the online applications however. Please ensure you specify your nominated pharmacy so that your prescription can be sent safely and efficiently electronically to them.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.